JAI IS OPEN!
Please contact us with any questions re: your memberships. If you chose to maintain your membership in exchange for a reimbursement upon Jai reopening, we are offering 3 month maximum reimbursements for our “live class” closure from March 13-June 13 (We began outdoor classes on June 14).
Our deepest appreciation goes to those of you who have stuck with us through these difficult times and a very unprecedented year for our studio. Thank you so much to those who have donated some of your months “off” to the studio, made donations in general and those of you who have kept up your practices online, in person and on the Portal. We are still here because of you and are so happy to have you by our side as we learn and grow together as a community.
For those of you who are still paying and not attending classes, please contact us immediately to pause or cancel your memberships. We will not be reimbursing any memberships that were unused while the studio is open and running.
Temporary Policy Changes
1.) Flat 1-Month Unlimited and Week Unlimited may be credited to client’s account for future use OR canceled with a prorated refund that will take up to 30 days to process.
2.) Infinity Members are eligible for month-to-month suspensions based on the duration we were unable to offer in-person classes (3 months). Members who chose not pause payments can choose to add up to three free months on the end of their membership. This option will only be applicable if members did not utilize their memberships for the portal/Zoom/outdoor classes. Membership cancellations are subject to $175 Early Termination Fee per original agreement. 30 Days notice is required to process either request.
3.) Annual Passholders can request to receive a 3-month extension on their pass based on “live class” closure. Please make sure to request this in writing. This option will only be applicable if members did not utilize their memberships for the portal/Zoom/outdoor classes.
4.) 5, 10 and 20 class passes can be extended 3 months based on the amount of time we were closed. Please make sure to request this in writing.
Thank you for your understanding.